Terms of Service

1. The service

The Cantavals service is operated by CUM FACEM SRL, registered office at Str. Aurora, Bl. 5, Ap. 1, Focșani, Vrancea County, Romania, tax ID (CUI) 49199284, Trade Registry no. J2023000897397, “Cantavals by CUM FACEM SRL”.

Cantavals creates personalized songs based on the story you provide, using professional lyric-writing processes combined with AI music composition technology. By placing an order you confirm the story you submit is yours to share and contains no unlawful content. The story must not include lyrics or other text protected by third-party copyright (for example, lyrics from an existing song); if you do quote them, our atelier will not reproduce them in your song, it will evoke the moment in new words instead.

Transparency: the music and vocals of your song are generated with artificial-intelligence music technology, guided by our proprietary songwriting atelier. We believe in being honest about how the magic is made.

2. License and rights

How the song is made, plainly: the lyrics are written in our atelier, from your story, while the music and the vocals are generated with artificial-intelligence technology provided by third-party music-composition suppliers, guided by our craft rules. We reserve the right to change composition supplier whenever we find one that sounds better or runs more reliably; songs already delivered stay yours, untouched.

Upon delivery we grant you, to the extent of the transferable rights we hold, a personal, non-exclusive and non-transferable license over your song, valid worldwide and with no end date: playing it at private events (including your wedding), inclusion in personal photos and videos, and posting on personal social-media accounts.

Commercial exploitation (selling, licensing to third parties, advertising use) is not included. Under current US and EU law, fully AI-generated music is not eligible for copyright protection; we therefore do not (and no honest provider can) promise you exclusive copyright over the musical composition. The personalized lyrics crafted from your story are licensed to you for the same personal use.

What we do promise is a commitment of ours, not a claim about technology: your song is never resold. We do not give it away, license it, or compose it a second time for another customer, and your story never ends up in anybody else's song.

If you choose a refund, on any ground, the license over the song ends together with the money coming back to you. It is the natural flip side of a song that is no longer bought.

3. Delivery and rewrites

Songs are typically delivered within minutes of payment confirmation. Each order includes two complete renditions and up to two free rewrites, self-served from your song page.

If technical issues delay your delivery beyond 24 hours, you are entitled to an immediate full refund.

An artistic interpretation that differs from your expectations does not constitute a lack of conformity, as long as we respected the agreed requirements: the story, the style and the language. Music is a matter of taste, and for adjustments you have the rewrites included: you change the tone, the tempo, a detail in the lyrics.

We do not promise absolute stylistic uniqueness of the musical elements. Your story and your lyrics are unique because they are yours; a melodic line, an accompaniment or a vocal colour may resemble those of other songs in the same genre, as happens throughout music.

4. Refunds

We offer an unconditional money-back guarantee; see the Refund Policy for details. Refund requests are honored without justification required.

Our commercial guarantee is granted in addition to, and does not affect, your statutory rights regarding the conformity of digital content (Romanian GEO no. 141/2021: bringing the content into conformity, a proportionate price reduction, or termination of the contract), nor the rights you have under Romanian GEO no. 34/2014 on consumer rights.

5. Right of withdrawal and the guarantee

You have the statutory right to withdraw from the contract within 14 days, under Romanian GEO no. 34/2014 on consumer rights (which implements Directive 2011/83/EU). The period runs from the conclusion of the contract, and exercising it is simple: write to hello@cantavals.com and tell us you wish to withdraw. You may also use the model withdrawal form in Annex B to GEO no. 34/2014, but you are not required to: any unambiguous statement is enough.

Separately, and more generously than the law requires, there is the Cantavals commercial guarantee: 14 days from the DELIVERY of the song, 100% refunded, with no justification and no forms. The details are in the Refund Policy.

We tell you about both because both are yours. In practice you never have to choose between them: you send us one message, and we refund you on whichever ground is more favourable to you.

On a refund, on any ground, the license over the song ends (see section 2).

6. How the contract is concluded

The contract between you and CUM FACEM SRL is concluded in three steps: (1) you choose the package and tell us your story; (2) you listen to the song, for free, before paying anything; (3) you pay on the checkout page, and the contract is concluded at the moment the payment is accepted.

The language of the contract is the language of the page on which you chose the package, and the terms you read in that language are the ones that apply.

Up until the moment you press the payment button you can correct any detail you entered: the names, the email address, the details of the story. After payment, write to hello@cantavals.com and we will correct them for you.

Your order is stored by Cantavals together with the version of these terms in force on its date. It is public nowhere, but we will send it to you whenever you ask, with a message to hello@cantavals.com.

7. Acceptable use

You may not submit stories containing hateful, defamatory or unlawful content, or content that infringes third-party rights (including lyrics of existing copyrighted songs). Such orders may be cancelled with a full refund.

8. Complaints and alternative dispute resolution (SAL)

If something went wrong, write to us first, at hello@cantavals.com. In most cases we solve it directly: a rewrite, a fix, or your money back.

If we reject a complaint, we tell you so in writing, with reasons, and we inform you of the possibility of turning to alternative dispute resolution.

As a consumer you may at any time address the Alternative Dispute Resolution Directorate within the Romanian consumer authority (ANPC): information about the procedure is at anpc.ro/ce-este-sal, and a complaint is filed at reclamatiisal.anpc.ro. The SAL procedure does not restrict your right to go to court.

9. Contact, invoicing and applicable law

You can reach us at hello@cantavals.com and by phone at +40 750 456 849, Monday to Friday, between 10:00 and 18:00 (Romanian time). Postal address: CUM FACEM SRL, Str. Aurora, Bl. 5, Ap. 1, Focșani, Vrancea County, Romania.

CUM FACEM SRL applies the special exemption scheme for small enterprises (art. 310 of the Romanian Fiscal Code) and is not registered for VAT; the prices shown are final, with no VAT added on top. An invoice is issued on request: write to hello@cantavals.com with your billing details and we will send it. The payment confirmation you automatically receive from the payment processor is a receipt, not a fiscal invoice.

These terms are governed by Romanian law, and disputes that are not settled amicably or through SAL fall to the courts of Romania. If you are a consumer resident in another European Union member state, this choice does not deprive you of the protection given to you by the mandatory provisions of the law of your country of residence.